Privacy Policy

REVIVE RECOVERY – Privacy Policy

Last updated: 06/03/2026

REVIVE RECOVERY is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or use our services.

1. Who We Are

REVIVE RECOVERY provides wellness and recovery services including ice baths, infrared sauna, cryotherapy, hyperbaric oxygen therapy, and other recovery treatments.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@reviverecovery.co.uk

2. Information We Collect

We may collect and process the following personal information:

Name
Email address
Phone number
Booking details
Health information provided through questionnaires or consent forms
Information submitted through our contact form
Website usage information collected via cookies or analytics tools

3. How We Collect Your Information

We collect personal data when you:

Fill in a contact form on our website
Make a booking or appointment
Contact us by email, phone, or social media
Complete health or consent forms before treatments
Use our website

4. How We Use Your Information

We use your personal data to:

Manage bookings and appointments
Respond to enquiries and provide customer support
Deliver services safely and appropriately
Maintain health and safety records where required
Improve our website and services
Send service updates or marketing communications where consent has been given

5. Health Information

Some of our treatments require the collection of health-related information through questionnaires or consent forms. This information is used solely to ensure treatments are delivered safely and appropriately.

Health information is treated as sensitive data and handled with strict confidentiality.

6. Third-Party Booking Systems

We may use third-party booking platforms, such as Fresha, to manage appointments and customer records. When you book through these platforms, your personal data may also be processed according to their privacy policies.

We only work with service providers that comply with applicable data protection laws.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use the site and improve user experience.

Cookies may collect information such as:

Pages visited
Time spent on the website
Device or browser type

You can control or disable cookies through your browser settings.

8. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, or disclosure. Personal data is stored securely and accessed only when necessary for providing our services.

9. Data Retention

We only keep personal data for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

10. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Object to certain processing of your data
Request transfer of your data (data portability)

To exercise these rights, please contact us at info@reviverecovery.co.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

REVIVE RECOVERY
Email: info@reviverecovery.co.uk